Frequently Asked Questions

The Wentworth Wooden Jigsaw Company has been producing exquisitely crafted wooden jigsaw puzzles since 1994 and has become known for its quality & design.

Our skilled design team produces each cut most of which include our famous unique themed whimsy jigsaw pieces. Whimsies are specially shaped pieces cut into puzzles on a whim by Victorian hand cutters and Wentworth are one of the only companies still producing these unique puzzles. From nature to music, from stately homes to the beach, from gardens to vintage transport, we have a cut pattern to suit most requirements. 

Wentworth offer exquisite high quality puzzles ranging from 30 to 1,500 pieces, whether you are a beginner or an experienced puzzler there is something for you.

We can turn your own paintings, drawings and photographs, or one of our huge range of stock images, into puzzles using over 700 themed cut patterns to make the perfect jigsaw for yourself or as a unique gift.

Our puzzles come in various sizes, within some of these there are variations for example fewer pieces and some without whimsies; this detail is always within the product description under

Wentworth Wooden Jigsaws produce a catalogue called 'The Whimsy' three times a year. This contains the latest exciting new images, products, news and offers for our customers to browse through and order. 

You can request a catalogue online, call us on +44 (0)1666 840033, or e-mail us at customerservice@jigsaws.co.uk, and we will add you to our mailing list!

Yes! We have a selection of Whimsies for you to download, click here.

Currently we are unable to offer this facility. We always match cut patterns to the theme of a puzzle and have over 700 cuts available so you should never be disappointed. If you have a particular request we will try our best to accommodate it, please add any special requests to the 'order comments' box when placing your order online. We always try not to duplicate cuts you may have already received. 

If you are after something really special and want a personalised cut we offer this with our Platinum Puzzles.

Our puzzles are made from a specially developed wooden board called Medite PremierTM, all taken from sustainable sources.

Yes! We usually have two open days per year when you can come and see how we do what we do, and of course pick up some bargains! 

Be sure to check back online for all the latest news, information on open days and more, you can also sign up to our newsletter and join the online Puzzle Club to get information delivered direct to your inbox.

We are continually adding new images but if you can't find a suitable image then why not create aPersonal Puzzle using your own photo? 

You can also view a random selection of images from our collection here.

Yes, simply tick/untick the Clueless? option as required after selecting the size of puzzle you want to order. Ticking the Clueless? option means that your puzzle will arrive without the puzzle image on the front of the box making it a suprise or more difficult!

Please note that some items are not available as Clueless, details will be within the products description.

Sadly we can't provide replacement pieces, please call us on +44 (0)1666 840033, or e-mail us atcustomerservice@jigsaws.co.uk, if you have a query and we will try and put you in touch with someone who can help.

Most images are available in most sizes, however some puzzles feature special cut patterns or limited editions that might not, sizes available are shown on our website within the products description. If you need any further help or advice please call us on +44 (0)1666 840033, or e-mail us at customerservice@jigsaws.co.uk and we will try to help.

The colour output when we produce puzzles may vary from what you see on your computer screen as every screen is different and will produce a different result; some variance should be expected but acceptable.

Unfortunately we do not have a retail outlet that stocks all our puzzles. You will find some of our puzzles at various outlets across the country in places such as Harrods in London and also lots of National Trust properties stock our puzzles of own images.

The best way to access our entire range is via our website, you can also request a catalogue online and order over the phone.

If you don't want to order online you can call our order line on UK freephone 0800 731 1662 or +44 (0)1666 840033 if you are overseas. We are available to take your order between 9am - 5pm GMT, Monday - Friday (excluding UK Bank holidays).

Please note that some offers are available for internet orders only.

Most Wentworth Wooden Jigsaws are made to order and we usually despatch goods from our warehouse within 7-21 days. Delivery within Mainland UK should be within 2-3 days, please allow additional time for items shipped outside of Mainland UK.

Buring busy periods such as Christmas we ask you to allow up to 30 days for despatch, you will be advised of the estimated despatch time when placing your order. 

If your order is urgent express delivery may be available at an extra cost, please call us on +44 (0)1666 840033 for more information.

How do I pay for my order online?

When placing your order online we require payment in full before an order can be processed. We accept payment by debit or credit card only and can accept Maestro (Switch), Visa, Visa Electron, Mastercard, Solo and Visa Debit. We debit card payments at point of order.

Please note we are unable to accept payment via bank transfer.

If you are paying for your order with a non-UK card please note that your card issuer will convert prices to your local currency at the exchange rate at time of purchase. Because of this we are unable to advise the exact amount you will be charged in your local currency, for a rough guide you can visit www.xe.com for current exchange rates.

All payments are processed securly via Sage Pay. Please note that the padlock will appear in your internet browser when you enter your payment card details meaning this information is encrypted and secure.

If you would rather order over the phone you can call us on freephone 0800 731 1662 (UK) or +44 (0)1666 840033 (overseas) between 9am - 5pm GMT, Monday - Friday (excluding UK Bank holidays).

We regret we do not offer account facilities to individuals.

Yes, if you are wishing to buy product in bulk please visit our trade section www.jigsaws.co.uk/trade, call us on +44 (0)1666 840033 or e-mail us at sales@jigsaws.co.uk for a quote.

If you are given a discount or media code to quote for a special offer then this must be applied in the correct place before you pay for your order to be valid. 

Enter your discount or media code on the order summary page, you will find a section at the top of this page where you can enter your code. After you enter the code click on the apply code button. Youu can be sure discount has been applied by reviewing your order summary totals at the bottom of the page. It is your responsibility to make sure your order is correct before proceeding with your payment as we are unable apply any discounts retrospectively.

It is not acceptable to put the discount code in the order comments box, the discount will not be applied if the code is entered here.

Wentworth Wooden Jigsaws supply exclusive puzzles to various organisations including many National Trust properties around the UK, Monkey World Ape Rescue Centre in Dorset, St Paul's Cathedral in London and more. 

We hope to be able to bring you a list of Wentworth stockists soon.

Some image files are too big to be uploaded, if you are experiencing problems simply e-mail your image to images@jigsaws.co.uk and include your name, address, telephone number and what size puzzle you want to order and we will get back to you as soon as possible. If you have multiple large images you can also post them to us on a disc, please ensure you include contact details and write on the disc so we are able to identify you.

A good resolution image is the key to producing a great puzzle. Generally digital images produce the best results; a resolution of 300dpi is optimum. 
If you are sending us an original photograph we get the best results from 5x7" prints. 

Please note that some cropping will occur when we cut your puzzle, approximately 5mm all round. Please take this into consideration when submitting your image especially if you have an image tightly cropped around a person or object.

We check all personal images before proceeding with an order but if you are unsure then please call us on +44 (0)1666 840033, or e-mail us at customerservice@jigsaws.co.uk for advice, we are happy to help. We will always contact you if we have any concerns with the quality of reproduction.

Unfortunately we do not offer a free image editing service but we always try to reproduce your images as best we can. Please call us on +44 (0)1666 840033, or e-mail us atcustomerservice@jigsaws.co.uk if you have any specific requirements.

How do you calculate shipping charges?

Delivery charges are automatically calculated on the size of your order and the delivery country. Our shipping charges are calculated in zones, see below which country is in which zone:

UK: United Kingdom including Northern Ireland

Euro Zone 1: Alderney, Guernsey, Herm, Isle of Man, Jersey, Sark, Republic of Ireland, Belgium, Luxembourg, Netherlands, Corsica, Denmark, France, Germany, Monaco

Euro Zone 2: Azores, Formentera, Greece, Ibiza, Italy, Madeira, Mallorca, Menorca, Portugal, Sardinia, Sicily, Spain, Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, El Hierro, Estonia, Faroe Islands, Finland, Fuertevetura, Georgia, Gibraltar, Gran Canaria, Greenland, Hungary, Iceland, Kosovo, La Gomera, La Graciosa, La Palma, Lanzarote, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spitsbergen, Svalbard, Sweden, Switzerland, Tenerife, Turkey, Ukraine, Vatican City

USA & Canada: USA & Canada

Australasia: Australia, Brunei, Burma, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Guam, Hong Kong, Indonesia, Japan, Java, Kiribati, Korea, North, Korea, South, Laos, Macau, Malaysia, Micronesia, Mongolia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Papua New Guinea, Philippines, Pitcairn Islands, Samoa, Singapore, Solomon Islands, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wake Island, Wallis & Futuna

Rest of World: Afghanistan, Algeria, Angola, Anguilla, Antigua, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Barbuda, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Costa Rica, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Islas Malvinas), French Guiana, Gabon, Gambia, Gaza Strip, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Honduras, India, Iran, Iraq, Israel, Ivory Coast (Cote d'Ivoire), Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nevis, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau (Belau), Panama, Paraguay, Peru, Puerto Rico, Qatar, Reunion, Rwanda, Saba, Sao Tome &, Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St Eustace (Sint Eustatius), St, Helena, St Kitts , St Lucia, St Martin (Sint Maarten), St Pierre & Miquelon, St Vincent & The Grenadines, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Tibet, Tobago, Togo, Trinidad, Tristan Da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands, West Bank, Western Sahara, Yemen, Zambia, Zimbabwe

For delivery charges click here.

No, however, all our prices are fixed, the price you see is the price you pay and if you are from outside the UK this price does not include VAT.

In some instances it may be cheaper to order puzzles separately when they are being shipped outside the UK. 

This is because we use both the Royal Mail and Parcelforce for shipping goods. Using the Royal Mail for shipping can only be used on smaller parcels meaning larger parcels containing multiple items have to be shipped via our courier service Parcelforce. Using a courier service outside mainland UK is considerably more expensive and this is why shipping prices for larger orders are much higher.

Should you wish to place multiple orders for one destination, in turn paying less shipping, then this is fine but please note your items will be despatched separately and may not arrive at the same time.

No, all prices quoted exclude postage and packing.

For postage charges click here.